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Frequent asked questions

If you have any questions that have not been answered here, please email us at [email protected]  and we will happily answer them for you.

All cars are HPI checked to ensure they are clear, PDI carried out by us, along with a fresh 12 months MOT If there are less than 9 remaining.
Any servicing or remedial work required is done as per the manufacturers’ service schedule, either at main dealers or with reputable specialists who we trust.

We do not have any subscription services/Automatic recurring payments.
Certain banks flag/categorise regular payments as ’subscriptions’. For example, if they see a 99p transaction being made around the same date more than one month in a row, they will flag it for you as a subscription to try and organise payments it believes to be regular outgoings.
There is no direct debit setup nor do we have your details to process this, it’s just your bank trying to be helpful, but confusing. If you don’t enter you won’t be charged, don’t worry.
If you request it to be cancelled from your bank though it can sometimes render your account unable to enter in the future as it essentially blocks payments through our website.

Yes, if you are in mainland UK and over the age of 18. We are one of only a few competitions companies signed up with PayPal. To use simply proceed to checkout and select PayPal as your payment option.

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000.

You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300.
We say “no worse than” because we cannot guarantee how many tickets will sell by the time the competition closes.

To enter the competition:

a. go to the Website and div the Competition you wish to enter; then
b. input your answer to the Competition Question; then
c. select the required number of entries and proceed to checkout; then
d. log in or register if not already logged in; then
e. Agree to Terms and Conditions and complete purchase.
You will receive an email confirming whether your entry.
There is also a free postal entry route available. To enter for free, send your name, address, telephone number, email address and answer to the competition question to us at the following address:Anceles Business Park Centaur House, Ancells Business Park, Ancells Road, Fleet, England, GU51 2UJ
  • Include with your entry the following information:
    • your full name;
    • your address;
    • a contact telephone number and email address;
    • your chosen competition;
    • your answer to the Competition Question.
  •  Incomplete or illegible entries will be disqualified.
  • You may make multiple free entries for any competition (up to any limit placed on entries by the Promoter) but each free entry must be submitted and posted to the Promoter separately.
  • Bulk entries will not be accepted as multiple entries and if a bulk entry is received, it will be counted as one single entry.
  • By entering the competition, you are confirming that you are eligible to enter and accept these terms and conditions.
  • Your entry must be received by the Promoter prior to the Closing Date. Entries received after the Closing Date will not be entered into the random draw. If an entry is received by the Postal Entry Route within 72 hours after the Closing Date, the Entrant will receive a credit equal to the cost of entry via the Online Entry Route to the draw, which will enable the Entrant to enter an alternative draw(s) of their choice on the Website/App using the Online Entry Route.
  • The Promoter will email each Entrant who has submitted a valid entry via the Postal Entry Route to confirm their ticket number.
  • Entrants must have created an account on the Website/App for the free entry to be processed. All details on the postcard must correspond to the details on the account to receive the order confirmation and ticket number. Postal entries received without a registered account cannot be processed. Entrants must add an address to the related account for entries to be processed.

Once you’ve purchased your tickets, you will be sent a confirmation email for your entries along with your ticket numbers, typically within 10-15 minutes. During period of high demand, this may take a couple of hours. Your ticket numbers are assigned instantly once tickets are purchase, so if you’re trying to find your ticket number, see the FAQ below.

Once you’re logged in, tap on (mobile) or hover over (desktop) your account in the top right corner and select ‘My Entries’ from the dropdown. Here you will see all your ticket numbers for the competitions you have entered, good luck!

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

The competitions are open to those that are over the age of 18 and and who reside within Great Britain only
Also, you cannot enter this competition if you are our employee or an employee of our agents or suppliers, or members of the immediate families or households of the above.

The opening and closing date of the competitions are stated on the website. We never extend the closing date of the competition, even if it hasn’t sold out. We may be forced to delay the live draw for reasons outside of our control – this will be notified on our social media pages. Live draw dates might before brought forward if the competition has sold out early.

We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.

We do not share your data with any third parties unless this is necessary for administering the competition.
Full details of how we use your data are included in our Privacy Policy which you can read here.
If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.
You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

Once all entries are in and the draw is closed, all entries will be posted on our Facebook page and website within 24 hours. This will include your draw number alongside your name which what we will use in the LIVE draw to decide the winner.
This means you can watch the live draw with your corresponding number(s) in hand.
Google’s random number generator will be used to choose a winning number LIVE on Facebook.
Watch the video on our Facebook page of the last draw for an idea of how it works, we have done 7,000+ draws so far with winners all over the UK.

The draw will go ahead regardless. Whatever date we set, is the date we’ll draw (at the latest – if sold out the date might be brought forward). This means that you could get even better odds for your money. We also never change the prize on offer or give a percentage of ticket sales like others do.